Remote Director, HR Solutions & AI Transformation

Lumen; Providence (RI); Remote; USD 152,000 - 223,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Voluntary lifestyle benefits

Job summary

Lumen is seeking a Director of HR Solutions to shape and drive strategic people transformation across enterprise initiatives, including AI-enabled changes and evolving operating models. As a trusted advisor to senior leaders, you’ll manage organizational design, workforce strategy, and change adoption to enable enterprise transformation.

This is a remote U.S.–based role with significant cross-functional collaboration.

Qualifications

• Bachelor’s degree in HR, Organizational Development, or related field, or equivalent experience
• 10+ years of progressive HR experience with expertise in organizational design, workforce transformation, change management and related disciplines
• 4+ years of direct or matrixed leadership experience
• Demonstrated experience assessing and addressing the people implications of transformation, including organizational redesign, operational model evolution, workforce planning, role design, capability development, and change adoption
• Deep expertise in organizational design and effectiveness, including organizational structures, spans and layers, decision rights, governance, team effectiveness, and organization diagnostics
• Demonstrated working knowledge of generative AI and AI agents, including their impact on workforce design and operating models, with a commitment to responsible AI practices and continuous learning
• Strong executive experience with demonstrated ability to build strong relationships, influence senior leaders and executive stakeholders, facilitate alignment and drive decisions across complex, matrixed organization
• Exceptional organizational, consulting, problem-solving, and strategic execution capabilities, with the ability to lead multiple high priority initiatives simultaneously
• Strong analytical skills and business acumen with the ability to leverage data and insights to inform decisions, develop recommendations, and drive measurable business outcomes
• High learning agility and ability to thrive in ambiguity, navigate complexity, and adapt to shifting priorities in a rapidly evolving business environment
• Self-motivated, self-directed leader with a continuous improvement mindset and a passion for enabling organization transformation and enterprise change

Responsibilities

• Serve as a strategic advisor to senior business leaders on enterprise transformation initiatives, including AI-enabled ways of working and evolving business operating models, ensuring organizational impacts, people implications, and change requirements are identified and addressed
• Advise leaders on the people implications of AI adoption and technology-enabled transformation, including organizational capabilities, role redesign, workforce planning, skills evolution and change readiness
• Lead multiple cross-functional initiatives to assess organizational impacts and develop integrated people strategies that advance business transformation, organizational effectiveness, workforce readiness, and employee experience
• Lead the development and execution of organizational design and workforce strategies that align with evolving business operating models, improve organizational effectiveness, clarify accountability, and enable sustained transformation
• Lead enterprise change management strategies that enable a successful transformation, ensuring organizational readiness, stakeholder alignment, capability building, adoption, and measurable business outcomes
• Collaborate closely with project sponsors and cross-functional teams to define initiative scope, deliverables, resource requirements, success measures, work plan, implementation strategies, change plans, and governance frameworks
• Drive effective execution of transformation initiatives by ensuring timely delivery of milestones and deliverables, facilitating effective project and stakeholder meetings, providing progress updates, and driving accountability throughout the transformation lifecycle
• Identify and mitigate transformation risks, inform initiative prioritization, and integrate employee engagement, experience, and capability-building strategies to enable lasting adoption and long-term transformation success

Skills

Organizational design

Change management

Executive leadership

AI workforce impact

Education

Bachelor’s degree in HR or related field

Job description

Lumen is seeking a Director of HR Solutions to shape and drive strategic people transformation across enterprise initiatives, including AI-enabled changes and evolving operating models. As a trusted advisor to senior leaders, you’ll manage organizational design, workforce strategy, and change adoption to enable enterprise transformation.

This is a remote U.S.–based role with significant cross-functional collaboration.