AI-Ready HR Knowledge & Intelligence Lead

Lumen; Olympia (WA); Remote; USD 85,000 - 124,000; Full time

Benefits offered by this job

Health benefits

Wellbeing programs

Remote work stipend

Job summary

Lumen is seeking an HR Knowledge and Intelligence Manager to transform fragmented HR content into trusted knowledge for employees, leaders, HR professionals, and approved AI agents. You’ll own governance, taxonomy, and lifecycle standards to ensure reliable sources and responsible AI use.

This remote role welcomes candidates nationwide in the U.S. and offers exposure to enterprise AI integration, privacy and compliance considerations, and a path to measurable outcomes across HR operations.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• 7+ years of progressive experience in knowledge management, content strategy, information architecture, HR operations, HR service delivery, governance, organizational learning, or a related discipline.
• 3+ years leading a complex cross-functional capability, program, or body of work with accountability for standards, governance, decision-making, and measurable outcomes.
• Strong understanding of HR functions, HR operating models, employee services, policy and process ownership, and sensitive employee-related information.
• Experience creating taxonomies, metadata standards, source-of-truth models, content standards, governance practices, or knowledge lifecycle controls.
• Working fluency with generative AI and AI agents, including defining agent work, setting guardrails, evaluating outputs, identifying failure patterns, and determining when human judgment is required.
• Strong written communication, facilitation, stakeholder management, and influencing skills with the ability to align decision makers across functions.
• Sound judgment regarding privacy, confidentiality, access, records, legal or regulatory considerations, and responsible AI use.

Responsibilities

• Define and maintain the HR knowledge and intelligence strategy, roadmap, operating model, governance approach, and success measures aligned to HR priorities and enterprise AI direction.
• Create order from fragmented HR knowledge by leading discovery, inventory, taxonomy, metadata, source-of-truth, ownership, and lifecycle standards across approved repositories and systems.
• Identify and coordinate resolution of duplicate, outdated, conflicting, incomplete, inaccessible, or ownerless content with the appropriate HR domain owners.
• Build and manage a coordinated HR knowledge agent workforce, including agent purpose, work boundaries, instructions, queues, access, quality expectations, escalation paths, and controls.
• Partner with HR, AI, technology, legal, privacy, security, data, communications, and records-management teams to make HR knowledge reliable, discoverable, governed, and ready for responsible AI use.
• Design functional readiness and quality tests to confirm agents retrieve authoritative sources, preserve context, recognize exceptions, cite evidence where required, and elevate appropriately.
• Establish a balanced scorecard for knowledge coverage, ownership, freshness, findability, duplication, conflict resolution, retrieval quality, user outcomes, and agent performance.
• Drive adoption of clear, accessible, plain-language HR knowledge practices while preserving policy precision, confidentiality, legal meaning, and local or workforce-specific variation.

Skills

Knowledge management

Content strategy

Information architecture

AI fluency

Stakeholder management

HR operations

Organizational learning

Communication

Privacy & compliance

Governance

Education

Bachelor’s degree

Tools

Enterprise HR platforms

Content-management systems

Enterprise search

Knowledge graphs / RETRIEVAL systems

Job description

Lumen is seeking an HR Knowledge and Intelligence Manager to transform fragmented HR content into trusted knowledge for employees, leaders, HR professionals, and approved AI agents. You’ll own governance, taxonomy, and lifecycle standards to ensure reliable sources and responsible AI use.

This remote role welcomes candidates nationwide in the U.S. and offers exposure to enterprise AI integration, privacy and compliance considerations, and a path to measurable outcomes across HR operations.