Director, Digital Product - Membership & Retention (Remote)
CVS Health
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Job summary
CVS Health seeks a Lead Director- Digital Product for Membership, Engagement & Retention to drive the product strategy, architecture, and delivery across retention programs. You will lead a cross-functional team including SDEs, data engineers, SF analysts, and analysts to scale patient engagement and value-based care initiatives.
The role partners with executive leadership and business leads to digitize workflows, optimize churn reduction, and align metrics with outcomes across CVS Health
Qualifications
- Bachelor's degree required; graduate degree preferred.
- 10–15+ years of progressive leadership in healthcare software/health-tech.
- Proven history partnering with primary care networks, retail clinics, or value-based care.
- Experience leading multi-disciplinary technology pods delivering complex, high-reliability software.
Responsibilities
- Own retention, engagement and attribution initiatives across domains.
- Oversee software releases, data pipelines, and system integrations (Salesforce, Epic, and proprietary analytics).
- Drive agile delivery, roadmap execution, and sprint planning for cross-functional pods.
- Partner with executive leadership and operational leads to digitize worklists and automate manual interventions.
Skills
Education
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Job description
CVS Health seeks a Lead Director- Digital Product for Membership, Engagement & Retention to drive the product strategy, architecture, and delivery across retention programs. You will lead a cross-functional team including SDEs, data engineers, SF analysts, and analysts to scale patient engagement and value-based care initiatives.
The role partners with executive leadership and business leads to digitize workflows, optimize churn reduction, and align metrics with outcomes across CVS Health
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