Remote Director, Consumer Digital Product Operations

Humana; United States; Remote; USD 168,000 - 231,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Job summary

Humana is seeking a Director, Consumer Digital Product Operations to lead transformation programs that modernize how we deliver digital products to customers. You will partner with senior leaders to design operating models, governance, and metrics that drive accountability and faster delivery at scale.

The role oversees budget, workforce planning, onboarding, communications, and program management across Consumer Digital, influencing decisions and outcomes that improve customer experiences and

Qualifications

• 8+ years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or a related discipline.

Responsibilities

• Design and execute transformation strategies that advance organizational priorities and operational excellence.
• Lead cross‑functional teams to identify opportunities, define objectives, and implement initiatives with measurable business impact.
• Develop transformation frameworks, governance models, and performance metrics to guide execution and accountability.
• Oversee resources, budgets, and best practices to achieve sustainable results.
• Establish operating rhythms, reporting, and executive updates to share outcomes and recommendations.

Education

Bachelor’s degree

Job description

Humana is seeking a Director, Consumer Digital Product Operations to lead transformation programs that modernize how we deliver digital products to customers. You will partner with senior leaders to design operating models, governance, and metrics that drive accountability and faster delivery at scale.

The role oversees budget, workforce planning, onboarding, communications, and program management across Consumer Digital, influencing decisions and outcomes that improve customer experiences and