Remote Director, Consumer Digital Product Operations

Humana Inc; Santa Fe (NM); Remote; USD 168,000 - 231,000; Full time

Job summary

Humana Inc. is seeking a Director, Consumer Digital Product Operations to shape and execute transformation strategies that advance priorities and operational excellence across Consumer Digital.

The leader will define the operating model, governance, planning processes, and performance metrics to enable teams to deliver products more effectively at scale. Working with senior leaders across product, technology, design, analytics, and business functions, you will drive cross‑functional alignment,

Qualifications

• Bachelor’s degree
• 8+ years in product operations, digital transformation, enterprise transformation, or portfolio management in large organizations
• Experience translating strategy into scalable governance, planning, decision forums, and performance measures
• Ability to lead executive discussions and cross-functional decisions, managing competing priorities
• Ability to navigate ambiguity and drive change through practical implementation
• People leadership experience with coaching, talent development, and inclusive teams

Responsibilities

• Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working.
• Define and maintain tools, templates, playbooks, and standards to plan, deliver, measure, and improve products.
• Establish governance and operating forums to clarify ownership, accelerate decisions, surface risks, and strengthen accountability.
• Lead the organization’s operating cadence, portfolio visibility, communications, and follow-through on priorities.
• Own team operations, including budget planning and management, workforce coordination, recruitment and onboarding, and communications.
• Drive culture and connectivity across Consumer Digital with engagement, transparency, collaboration, and priority alignment.
• Lead and develop the Consumer Digital program management team for disciplined execution of initiatives.
• Create performance measures and feedback loops to assess adoption and improve the operating model.
• Advise senior leaders on operating-model decisions, tradeoffs, risks, and customer/business outcomes.

Skills

Product operations

Digital transformation

Portfolio management

Governance & planning

Executive communication

People leadership

Education

Bachelor's degree

Job description

Humana Inc. is seeking a Director, Consumer Digital Product Operations to shape and execute transformation strategies that advance priorities and operational excellence across Consumer Digital.

The leader will define the operating model, governance, planning processes, and performance metrics to enable teams to deliver products more effectively at scale. Working with senior leaders across product, technology, design, analytics, and business functions, you will drive cross‑functional alignment,