Remote Director, Commercial Lines Operations

Insurance Office of America; Sun City (AZ); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

Paid time off

401K matching

Career growth

Work-life balance

Community service

Supportive team

Job summary

Insurance Office of America seeks a Director, Commercial Lines to lead national Commercial P&C operations and drive strategic initiatives. The role partners with leadership to standardize workflows, optimize processes, and scale capacity across the organization.

The ideal candidate holds an active P&C license, CPCU/CIC designation, and 5–7+ years of operational leadership in a large brokerage. Remote work is preferred, with on-site needs per policy and location constraints.

Qualifications

• Active P&C license required.
• CPCU or CIC designation preferred.
• 5–7+ years in commercial lines leadership with large brokerage/agency.

Responsibilities

• Lead Commercial Lines strategy and operations.
• Standardize workflows and improve processes.
• Plan workforce capacity and staffing models.
• Support M&A integration and operational change.
• Advise producers and account teams for service excellence.
• Promote EPIC and technology optimization.

Skills

Leadership experience

Strategic thinking

Analytical skills

Change management

Education

Active Property & Casualty License

CPCU or CIC designation

5–7+ years Commercial Lines leadership experience

Tools

EPIC proficiency

Job description

Insurance Office of America seeks a Director, Commercial Lines to lead national Commercial P&C operations and drive strategic initiatives. The role partners with leadership to standardize workflows, optimize processes, and scale capacity across the organization.

The ideal candidate holds an active P&C license, CPCU/CIC designation, and 5–7+ years of operational leadership in a large brokerage. Remote work is preferred, with on-site needs per policy and location constraints.