Remote Director, Commercial Lines Operations

Insurance Office of America; Isla Vista (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Competitive salaries

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Professional growth opportunities

Work-life balance

Job summary

Insurance Office of America seeks a Director, Commercial Lines to serve as a national subject matter expert in Commercial P&C and agency operations. The role partners with senior leaders to standardize workflows, drive results, and support growth across the organization.

The position emphasizes operational excellence, workforce planning, and strategic advisory for producers and leaders. Remote work is preferred with possible on-site requirements in some locations; strong communication and

Qualifications

• Active Property & Casualty license required.
• CPCU and/or CIC designation strongly preferred.
• 5–7+ years of Commercial Lines operational leadership in a large brokerage/agency.
• Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization.
• Experience with workflow standardization and continuous improvement initiatives.
• Experience supporting mergers, acquisitions, and operational integration initiatives.

Responsibilities

• Partner with Divisional and Regional Leadership to develop and execute Commercial Lines initiatives.
• Identify operational challenges and implement scalable solutions to improve efficiency and client outcomes.
• Establish and promote standardized Commercial Lines workflows and best practices across the organization.
• Lead process improvement initiatives to increase productivity and reduce variation.
• Evaluate operational issues and implement corrective actions for sustainable improvements.
• Analyze staffing and capacity to support growth and optimize resources.

Skills

Active Property & Casualty License

CPCU designation

CIC designation

Commercial Lines leadership

EPIC experience

Workflow optimization

Education

CPCU designation

CIC designation

Tools

EPIC

Job description

Insurance Office of America seeks a Director, Commercial Lines to serve as a national subject matter expert in Commercial P&C and agency operations. The role partners with senior leaders to standardize workflows, drive results, and support growth across the organization.

The position emphasizes operational excellence, workforce planning, and strategic advisory for producers and leaders. Remote work is preferred with possible on-site requirements in some locations; strong communication and