Remote Customer Success Manager — Scaled & Digital

Jones Lang LaSalle Incorporated; United States; Remote; USD 99,000 - 110,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision

Parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is hiring a Customer Success Manager, Scaled & Digital to manage a portfolio of 40–50 mid‑market accounts and own the digital engagement motions that drive adoption across all clients.

This hybrid US‑based role blends relationship management with scalable programs, including monthly webinars, in‑app guidance, and proactive email campaigns, with a focus on retention, expansion, and client sentiment.

Qualifications

• Experience managing a high-volume book of accounts (40+) with scalable processes.
• Strong ability to analyze usage data and translate insights into outreach plans.
• Familiarity with digital CS motions including webinars and in-app guidance.
• Excellent communication skills for large audiences and client conversations.
• Ability to design engaging group trainings and webinars with measurable value.
• Exceptional organizational skills and autonomous time management.
• Customer-focused with a collaborative cross-functional mindset.

Responsibilities

• Own a book of 40–50 mid‑market accounts with digital touchpoints and live interactions.
• Analyze product usage data and health indicators to identify trends and risks.
• Design scalable, one-to-many engagement strategies to drive adoption.
• Partner with Sales to identify upsell and expansion opportunities.
• Host monthly product webinars and manage Product University.
• Create and maintain in‑app guidance that enables self‑service at scale.
• Document and refine playbooks for scalable CS workflows.
• Collaborate with CS, Product, Sales, and Marketing to share client insights.

Skills

Scale mindset

Data analysis

Digital engagement

Communication

Group facilitation

Time management

Customer focus

Collaborative

CRE tech knowledge

Job description

Jones Lang LaSalle Incorporated (JLL) is hiring a Customer Success Manager, Scaled & Digital to manage a portfolio of 40–50 mid‑market accounts and own the digital engagement motions that drive adoption across all clients.

This hybrid US‑based role blends relationship management with scalable programs, including monthly webinars, in‑app guidance, and proactive email campaigns, with a focus on retention, expansion, and client sentiment.