Remote Customer Success Manager - Behavioral Health SaaS

Valant; United States; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, vision premiums

Generous paid time off and sick leave

401k Match

Competitive compensation package

Job summary

A leading SaaS provider in behavioral healthcare is seeking a Customer Success Manager. This role focuses on managing customer relationships and ensuring success through deployment and ongoing support. Responsibilities include influencing methodologies, advocating for product priorities, and analyzing customer data patterns. The ideal candidate has a strong background in customer management and excellent problem-solving skills. This position offers a competitive salary range, benefits, and the flexibility of remote work for eligible candidates.

Qualifications

• Minimum 2-5 years’ relevant experience in account management or related field.
• Strong analytical skills and business acumen.
• Strong problem-solving abilities and entrepreneurial attitude.

Responsibilities

• Build and nurture customer relationships.
• Ensure customer success and satisfaction.
• Provide functional specifications for product enhancements.
• Support internal projects and serve as subject matter expert.

Skills

Customer relationship management

Problem-solving skills

Analytical skills

Effective communication

Organizational skills

Job description

A leading SaaS provider in behavioral healthcare is seeking a Customer Success Manager. This role focuses on managing customer relationships and ensuring success through deployment and ongoing support. Responsibilities include influencing methodologies, advocating for product priorities, and analyzing customer data patterns. The ideal candidate has a strong background in customer management and excellent problem-solving skills. This position offers a competitive salary range, benefits, and the flexibility of remote work for eligible candidates.