Remote Digital Success Manager for Scalable CX

RLDatix North America; Carmel (IN); Remote; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K plan

Paid time off

Paid holidays

Job summary

A leading healthcare solutions company is seeking a Customer Success Manager, Digital Touch to enhance customer engagement across its North America portfolio. This role involves analyzing customer data to optimize retention strategies, crafting supportive digital messaging, and streamlining service deliveries. The ideal candidate has experience managing a large number of customer accounts and is proficient in Salesforce and data analytics. The role offers comprehensive benefits and opportunities for professional growth in a collaborative environment.

Qualifications

• Experience managing over 200 customer accounts in a digital touch role.
• Success in driving customer engagement through digital means.
• Ability to leverage data for insights and decision-making.

Responsibilities

• Utilize customer analytics to inform retention strategies.
• Craft messaging across digital channels for customer value.
• Identify and streamline inefficiencies in digital workflows.
• Support automated campaigns and customer experiences.
• Monitor client health and satisfaction for renewals.
• Create standardized solutions for customer challenges.
• Participate in process improvement initiatives.

Skills

Digital Touch Customer Success experience

Customer engagement via digital channels

Analytical skills

Salesforce Reporting proficiency

Excel proficiency

Collaborative working

Ability to travel

Tools

Salesforce Reporting

Data analytics tools

Excel

Job description

A leading healthcare solutions company is seeking a Customer Success Manager, Digital Touch to enhance customer engagement across its North America portfolio. This role involves analyzing customer data to optimize retention strategies, crafting supportive digital messaging, and streamlining service deliveries. The ideal candidate has experience managing a large number of customer accounts and is proficient in Salesforce and data analytics. The role offers comprehensive benefits and opportunities for professional growth in a collaborative environment.