Remote Customer Success Manager, Scaled & Digital

*US AMR-Jones Lang LaSalle Americas, Inc.; United States; À distance; USD 99 000 - 110 000; Plein temps

Avantages offerts par ce poste

401(k) plan with matching company"s?"

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Résumé du poste

Jones Lang LaSalle Americas, Inc. is seeking a Customer Success Manager, Scaled & Digital to manage a portfolio of 40–50 mid-market accounts and own the digital engagement programs across our client base.

You will leverage data analytics and proactive engagement—webinars, in-app guidance, and proactive email campaigns—to drive adoption, expansion, and strong client sentiment at scale.

Qualifications

• Experience managing a high volume of accounts (40+).
• Strong ability to analyze customer usage data and translate into outreach actions.
• Familiarity with digital CS motions including webinars and in-app tools.
• Excellent written and spoken communication for large audiences.
• Ability to design engaging group trainings and webinars.

Responsabilités

• Scaled Customer Success Management for 40–50 mid-market accounts with regular touchpoints.
• Analyze product usage and NPS signals to surface risks and opportunities.
• Design one-to-many engagement strategies to drive adoption and expansion.
• Partner with Sales to identify upsell opportunities within the book.
• Own digital engagement motions and post-sale playbooks.
• Collaborate with CS, Product, Sales, and Marketing to share client trends.

Connaissances

Scale mindset

Data analysis

Digital engagement

Excellent communication

Group facilitation

Time management

Customer focus

Collaboration

Positive, solutions-focused

CRE tech knowledge

Description du poste

Jones Lang LaSalle Americas, Inc. is seeking a Customer Success Manager, Scaled & Digital to manage a portfolio of 40–50 mid-market accounts and own the digital engagement programs across our client base.

You will leverage data analytics and proactive engagement—webinars, in-app guidance, and proactive email campaigns—to drive adoption, expansion, and strong client sentiment at scale.