Remote Digital Banking Support Specialist

Nymbus; Jacksonville (FL); Remote; USD 32.000 - 37.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k)

Time off

Remote work

Wellness programs

Volunteer day

Zusammenfassung

Nymbus is a remote-first fintech company providing digital banking solutions for banks and financial institutions. The Digital Support Specialist will handle front-line support for consumer and business clients in a fast-paced contact center, ensuring compliant onboarding processes and one-touch resolutions where possible.

Responsibilities include reviewing applications, assisting with digital banking access, and supporting account servicing across personal and business banking.

Qualifikationen

• Associate's Degree or equivalent experience in a related field.
• 2+ years of experience in a financial institution, call center, or customer service role.
• Experience supporting consumer and/or small business banking customers preferred.
• Working knowledge of deposit accounts and basic business banking products.
• Strong communication skills (verbal and written).
• Ability to multitask effectively in a multi-system environment.
• Strong attention to detail and problem-solving skills.
• Ability to prioritize and meet performance and SLA expectations.
• Flexibility to work varied schedules, including evenings, weekends, and holidays as required.

Aufgaben

• Perform efficiently in a high-volume, production-driven Digital Call Center environment.
• Answer inbound calls, secure messages, chats, and other communications from consumer and business banking customers.
• Provide prompt, accurate, and professional service to ensure a seamless customer experience.
• Resolve customer issues on first contact whenever possible.
• Perform account maintenance and servicing requests for both personal and business accounts.
• Escalate complex or high-risk issues appropriately.

Kenntnisse

Customer service

Communication

Multitasking

Attention to detail

Problem solving

KYC/CIP knowledge

Ausbildung

Associate's Degree or equivalent experience

Jobbeschreibung

Nymbus is a remote-first fintech company providing digital banking solutions for banks and financial institutions. The Digital Support Specialist will handle front-line support for consumer and business clients in a fast-paced contact center, ensuring compliant onboarding processes and one-touch resolutions where possible.

Responsibilities include reviewing applications, assisting with digital banking access, and supporting account servicing across personal and business banking.