Remote Field Service Engineer II – Diagnostics (Honolulu)

Thornton Tomasetti; United States; Remote; USD 37,000 - 73,000; Full time

Benefits offered by this job

Free medical coverage in HIP PPO plan

Tuition reimbursement

Freedom 2 Save student debt program

FreeU education benefit

Job summary

Abbott is hiring a Field Service Engineer II for a field-based, remote role supporting diagnostics systems. Territory: Honolulu, Hawaii. Travel up to 50%. Requires a valid driver's license and 2–5 years in engineering or lab tech.

Responsibilities include installation, maintenance, troubleshooting, and ensuring compliance while delivering excellent customer service and cross-functional collaboration.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2‑5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.

Responsibilities

• Install and maintain diagnostic systems: complete installations, preventive maintenance, and corrective repairs to ensure optimal performance and compliance.
• Troubleshoot and resolve issues: diagnose technical problems across multiple instruments, document resolutions, and close calls on time.
• Own customer satisfaction: manage issues from start to resolution or escalation, deliver superior service, and build relationships.
• Manage territory effectively: plan visits, maintain inventory, support on-call rotation, after-hour coverage, and training travel.
• Ensure compliance and safety: follow regulatory, quality, and lab safety guidelines; maintain documentation for audits.
• Collaborate and mentor: work with cross-functional teams and guide other Field Service Representatives.
• Achieve business metrics: meet targets for service sales, cost of service, and KPIs for assigned accounts.
• Continuous improvement: use remote tools to maximize uptime and certifications through training.

Skills

Troubleshooting

Independent work

Communication

Education

Bachelor’s degree or equivalent relevant experience

Tools

VPN

Job description

Abbott is hiring a Field Service Engineer II for a field-based, remote role supporting diagnostics systems. Territory: Honolulu, Hawaii. Travel up to 50%. Requires a valid driver's license and 2–5 years in engineering or lab tech.

Responsibilities include installation, maintenance, troubleshooting, and ensuring compliance while delivering excellent customer service and cross-functional collaboration.