Remote Field Service Engineer II – Diagnostics (Milwaukee)

Abbott; Milwaukee (WI); Remote; USD 37,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

FreeU education benefit

Career development

Job summary

Abbott is seeking a Field Service Engineer II to support diagnostics instruments across Milwaukee, WI. This remote, field-based role requires managing installations, maintenance, and troubleshooting while ensuring compliance and high customer satisfaction.

Travel up to 40% and a valid driver's license are required. You will work with cross-functional teams, prioritis­ing service visits, and mentoring other field service reps to meet KPIs and ensure instrument uptime.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40% within the assigned territory.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Independent work

Cross-functional collaboration

Customer service

Education

Bachelor’s degree or equivalent relevant experience

Tools

VPN

Remote troubleshooting

Job description

Abbott is seeking a Field Service Engineer II to support diagnostics instruments across Milwaukee, WI. This remote, field-based role requires managing installations, maintenance, and troubleshooting while ensuring compliance and high customer satisfaction.

Travel up to 40% and a valid driver's license are required. You will work with cross-functional teams, prioritis­ing service visits, and mentoring other field service reps to meet KPIs and ensure instrument uptime.