End-User IT Support Technician - Desktop & Device Expert

NTT DATA North America; Chattanooga (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

A global technology services provider is seeking an IT End User Services Technician to deliver desktop hardware support and troubleshoot complex issues within the user community. The ideal candidate will have strong customer service skills and experience in the service industry, along with knowledge of Windows OS, network printing systems, and Microsoft Office. Join a company recognized for its innovation and commitment to helping organizations transition into the digital future.

Qualifications

• 2-4 years of experience in the service industry.
• Solid customer service skills required.
• Healthcare experience preferred.

Responsibilities

• Provides desktop hardware support for the user community.
• Performs troubleshooting for complex hardware and software problems.
• Responds to incidents and fulfills customer requests via the Service Management application.

Skills

Customer service skills

Windows operating system

Network printing systems

Microsoft Office

Google Suite

Education

Associate degree or technical institute degree/certificate

Job description

A global technology services provider is seeking an IT End User Services Technician to deliver desktop hardware support and troubleshoot complex issues within the user community. The ideal candidate will have strong customer service skills and experience in the service industry, along with knowledge of Windows OS, network printing systems, and Microsoft Office. Join a company recognized for its innovation and commitment to helping organizations transition into the digital future.