Remote IT User Support Specialist (Canada)

Axiom Recruit; Oregon (WI); Hybrid; USD 39,634 - 46,840; Full time

Job summary

A technology company is seeking an IT User Support Specialist to provide remote assistance regarding systems, software, and hardware. The ideal candidate should have over 2 years of experience in IT support, advanced troubleshooting skills, and knowledge of both Windows and Mac platforms. The position offers a competitive salary range of CAD55,000 to CAD65,000 along with additional benefits. Interested candidates should send their resumes to the Operations & Talent Manager, Dave Beckett.

Qualifications

• 2+ years experience in IT user support.
• Strong knowledge of setting up, configuring, and using both Windows and Mac platforms.
• Good knowledge of office applications including antivirus products.

Responsibilities

• Provide technical assistance and support related to systems, software, and hardware.
• Respond to queries via email, phone calls, and text messages.
• Install and modify computer hardware and software.

Skills

Advanced troubleshooting and multi-tasking skills

Client-facing communication skills

Knowledge of help desk software

Strong knowledge of API

Tools

Jira

Windows

Mac

MS Office

Adobe products

Job description

A technology company is seeking an IT User Support Specialist to provide remote assistance regarding systems, software, and hardware. The ideal candidate should have over 2 years of experience in IT support, advanced troubleshooting skills, and knowledge of both Windows and Mac platforms. The position offers a competitive salary range of CAD55,000 to CAD65,000 along with additional benefits. Interested candidates should send their resumes to the Operations & Talent Manager, Dave Beckett.