Enterprise IT Support Specialist (Remote/Deskside)

NuAxis Innovations

Portland (OR)

On-site

USD 60,000 - 80,000

Full time

7 hours ago

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Job summary

NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools.

This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and

Qualifications

HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire.
CompTIA A+ Certification required within 90 days of hire.
Bachelor’s Degree preferred.
Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred.
Apple Support Certification preferred.

Responsibilities

Provide remote and deskside computer support through phone, email, chat, and other approved channels.
Own, track, troubleshoot, document, resolve, and escalates IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools.
Fulfill requests within SLAs, provide timely customer status updates, and proactively escalates issues that cannot be resolved within established timeframes.
Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications.
Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery.
Create, update, and retire help desk and computer support documentation as needed.