Remote IT Support Specialist – Federal Deskside

NuAxis, LLC

Saint George (UT)

Hybrid

USD 50,000 - 75,000

Full time

46 hours ago

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Job summary

NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, and tools. You will own, track, troubleshoot, document, resolve, and escalate IT incidents within SLAs, while maintaining clear customer communication and improving service delivery.

Required: 2+ years in enterprise call center or help desk environments; HDI Analyst Certification and CompTIA A+ within

Qualifications

High school diploma or equivalent.
HDI Analyst Certification required within 10 business days of hire.
CompTIA A+ Certification required within 90 days of hire.
Bachelor’s Degree preferred.
Microsoft certs (MTA, MCSA, MCSE, Entra ID, Intune) preferred.
Apple Support Certification preferred.

Responsibilities

Provide remote and deskside computer support via phone, email, chat, and other channels.
Own, track, troubleshoot, document, and escalate IT incidents and service requests.
Fulfill requests within SLAs and provide status updates to users.
Support accounts, password resets, VPN, M365, Windows/Mac devices, printers, network drives, and remote tools.
Create and maintain help desk documentation.