Remote Dental Benefits Concierge

Humana, Inc.; Columbus (OH); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. is seeking a Dental Inbound Contacts Representative to be the first contact for members and providers, resolving benefit questions and guiding next steps from a remote location. You will support the Consumer Contacts team and aim for calm, clear, and confident communication.

The role requires at least two years of customer service experience, strong documentation skills, and the ability to work across multiple systems while escalating when needed. Training begins January 4, 2027.

Qualifications

• Minimum 2 years of customer service experience
• Must reside in the Central or Eastern Time Zone
• Customer service mindset with a genuine desire to help others
• Experience documenting customer issues in detail
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity
• Experience interpreting and responding to customer requests
• Experience excelling within performance-focused settings

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Skills

Customer service experience

Empathy

Effective communication

Documentation

Education

Associate or Bachelor's Degree

Job description

Humana, Inc. is seeking a Dental Inbound Contacts Representative to be the first contact for members and providers, resolving benefit questions and guiding next steps from a remote location. You will support the Consumer Contacts team and aim for calm, clear, and confident communication.

The role requires at least two years of customer service experience, strong documentation skills, and the ability to work across multiple systems while escalating when needed. Training begins January 4, 2027.