Remote Delivery Manager I - Managed Services & Customer Success

GHX Company; United States; Remote; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401k matching

Paid time off

Education reimbursement

Job summary

GHX is seeking a Delivery Manager I to enhance customer adoption of Managed Services. You will be the primary contact for assigned accounts, nurture relationships, and ensure retention throughout the service lifecycle.

You will coordinate with cross-functional teams to drive successful implementations, webinars, and campaigns that boost customer KPIs and satisfaction. The role requires strong time management, integrity, and customer advocacy, with travel about 20% and work hours 8am-5pm Eastern.

Qualifications

• Bachelor’s degree or 1 year relatable healthcare experience.
• Working knowledge of Microsoft Office Suite, Excel, Word, and PowerPoint.
• Strong organizational and project management skills.
• Experience with project management, customer success, training and/or customer service.
• Experience as a lead resource in a team environment.

Responsibilities

• Cultivates and maintains customer relationships within assigned account base.
• Create tasks that impact service design and future concepts, products, and innovations.
• Provide support via phone, email, and onsite for escalations and issues.
• Host webinars and trainings for Managed Services customers and internal teams.
• Develop campaigns to re-engage customers and improve KPIs.
• Provide clear instructions to customer care analysts for project work.
• Lead implementation of managed services for new customers with cross-functional teams.
• Manage projects and meetings with deadlines.
• Create and use presentation materials for meetings with customers.
• Mentor team members and refine processes and resources.
• Monitor GHX services and customer activity to boost adoption.
• Collaborate with CSM and ESE to ensure satisfaction and sales opportunities.
• Oversee all phases of implementation with Solutions Delivery, Sales, and CS Managers.
• Develop knowledge of customer environment and GHX product knowledge to solve problems.

Skills

Internet savvy

Office proficiency

Cross-functional collaboration

Analytical thinking

Time management

Leadership

Communication

CRM experience

Presentation skills

Education

Bachelor’s Degree

Healthcare experience (1 year)

Tools

Salesforce

Microsoft Office

Excel

Word

PowerPoint

Job description

GHX is seeking a Delivery Manager I to enhance customer adoption of Managed Services. You will be the primary contact for assigned accounts, nurture relationships, and ensure retention throughout the service lifecycle.

You will coordinate with cross-functional teams to drive successful implementations, webinars, and campaigns that boost customer KPIs and satisfaction. The role requires strong time management, integrity, and customer advocacy, with travel about 20% and work hours 8am-5pm Eastern.