Delivery Manager II — Managed Services (Remote)

GHX Company; Oregon; Hybrid; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health, Vision, Dental insurance

401(k) matching

Paid time off

Education reimbursement

Job summary

GHX is seeking a Delivery Manager II to strengthen customer relationships and drive utilization of Managed Services across GHX solutions. The role emphasizes delivering excellent customer service, problem solving, and cross-functional collaboration to ensure successful project kickoff and sustained account health.

The position requires strong communication, analytical and leadership skills, with travel up to 20%.

Qualifications

• Bachelor's Degree or 2 years of relatable healthcare experience.
• Experience with project management, customer success, training and/or customer service.
• Strong organizational and cross-functional teamwork skills.

Responsibilities

• Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed.
• Proactively developing campaigns to re-engage customers and/or increase customer KPI's.
• Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines.

Skills

Communication skills

Analytical thinking

Problem solving

Project management

Time management

Leadership

Customer service

Cross-functional collaboration

Attention to detail

Education

Bachelor's Degree or 2 years of relatable healthcare experience

Tools

Microsoft Office Suite

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

GHX is seeking a Delivery Manager II to strengthen customer relationships and drive utilization of Managed Services across GHX solutions. The role emphasizes delivering excellent customer service, problem solving, and cross-functional collaboration to ensure successful project kickoff and sustained account health.

The position requires strong communication, analytical and leadership skills, with travel up to 20%.