Senior Delivery Lead, Managed Services

GHX Company; United States; Remote; USD 44,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k matching

Paid time off

Education reimbursement

Job summary

GHX seeks a Delivery Manager II to enhance customer service for internal and external clients, managing relationships to boost GHX Managed Services utilization and satisfaction. The role requires coordinating with cross-functional teams, mentoring teammates, and driving adoption of GHX practices to create value.

The position involves leading implementation work, coordinating launches, and identifying opportunities for service improvements. Travel up to ~20% may be required.

Qualifications

• Bachelor’s Degree or 2 years of relatable healthcare experience.
• Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint.
• Strong organizational and project management skills.
• Experience with project management, customer success, training and/or customer service.
• Experience working in a team-oriented environment as a lead resource.

Responsibilities

• Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels.
• Proactively developing campaigns to re-engage customers and/or increase customer KPI’s.
• Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff.

Skills

Customer relationships

Communication

Problem solving

Time management

Leadership

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

GHX seeks a Delivery Manager II to enhance customer service for internal and external clients, managing relationships to boost GHX Managed Services utilization and satisfaction. The role requires coordinating with cross-functional teams, mentoring teammates, and driving adoption of GHX practices to create value.

The position involves leading implementation work, coordinating launches, and identifying opportunities for service improvements. Travel up to ~20% may be required.