Remote Delivery Manager II — Customer Success & Services

Wasson Enterprise; United States; Remote; USD 44,000 - 59,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401k matching

Paid time off

Education reimbursement

Job summary

GHX is seeking a Delivery Manager II to provide superior customer service and manage relationships that boost utilization of GHX Managed Services. The role emphasizes communication, analytics, planning, and leadership to sustain customer satisfaction and retention.

The candidate will lead implementations, coordinate with cross-functional teams, and mentor staff while ensuring project milestones and deadlines are met. Travel up to ~20% is expected.

Qualifications

• Bachelor’s Degree or 2 years relatable healthcare experience.
• Strong knowledge of MS Office (Excel, PowerPoint, Word) required.
• Proven ability to lead projects and manage multiple priorities.

Responsibilities

• Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
• Provide support via phone, email, and on-site to customers and GHX coworkers for escalations and product issues.
• Monitor and improve customer quality metrics; escalate when below acceptable levels.
• Proactively develop campaigns to re-engage customers and improve KPI scores.
• Lead implementation of managed services for new customers with cross-functional teams.

Skills

Communication skills

Analytical thinking

Project management

Time management

Customer focus

Problem-solving

Cross-functional collaboration

Leadership

Attention to detail

Education

Bachelor’s Degree or 2 years relatable healthcare experience

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

GHX is seeking a Delivery Manager II to provide superior customer service and manage relationships that boost utilization of GHX Managed Services. The role emphasizes communication, analytics, planning, and leadership to sustain customer satisfaction and retention.

The candidate will lead implementations, coordinate with cross-functional teams, and mentor staff while ensuring project milestones and deadlines are met. Travel up to ~20% is expected.