Delivery Manager – Managed Services & Customer Success

GHX Company; Charlotte (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

GHX seeks a Delivery Manager I to strengthen customer relationships and drive adoption of managed services. You will manage projects, lead implementations with cross-functional teams, and host trainings for customers and internal staff. Strong communication and problem-solving skills are essential for success.

The role requires time management, integrity, and the ability to work with remote teams across time zones. Travel up to 20% may be required.

Qualifications

• Bachelor’s Degree or 1 year of relatable healthcare experience.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong organizational and project management skills.
• Experience with project management, customer success, training and/or customer service.
• Experience working in a team-oriented environment as a lead resource.

Responsibilities

• Cultivates and maintains customer relationships within assigned account base.
• Lead implementation of managed services solutions for new customers and coordinate with cross-functional teams.
• Host ongoing webinars and trainings for Managed Services customers and internal teams.
• Proactively developing campaigns to re-engage customers and increase KPIs.
• Create, develop, and use presentation materials for meetings with customers.

Skills

Project management

Customer service

Cross-functional collaboration

Analytical thinking

Leadership

Time management

Communication

Problem solving

Attention to detail

Adaptability

Education

Bachelor’s Degree or 1 year relatable healthcare experience

Tools

Microsoft Office

WebEx

Salesforce

CRM software

Job description

GHX seeks a Delivery Manager I to strengthen customer relationships and drive adoption of managed services. You will manage projects, lead implementations with cross-functional teams, and host trainings for customers and internal staff. Strong communication and problem-solving skills are essential for success.

The role requires time management, integrity, and the ability to work with remote teams across time zones. Travel up to 20% may be required.