Delivery Manager: Managed Services & Customer Success

Remote Genie; United States; Vor Ort; USD 32.000 - 40.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401k matching

Paid time off

Education reimbursement

Zusammenfassung

Remote Genie in the United States is seeking a Delivery Manager I to oversee managed services for assigned accounts. You will serve as the primary contact, drive adoption, and ensure customer retention across the service lifecycle.

You will lead implementations, host trainings, coordinate with Sales, CS, and Solutions Delivery, and mentor team members. Travel up to 20% is possible; ET business hours apply.

Qualifikationen

• Bachelor’s degree or 1 year of healthcare-adjacent experience.
• Strong project management and organizational skills.
• Proven ability to manage customer relationships and cross-functional teams.

Aufgaben

• Cultivate and maintain customer relationships within assigned account base.
• Lead implementation of managed services solutions for new customers.
• Host webinars and trainings for customers and internal teams.
• Develop campaigns to re-engage customers and improve KPIs.
• Provide clear work instructions to team members and coordinate with cross-functional groups.

Kenntnisse

Customer service

Time management

Cross-functional teamwork

Project management

Communication

CRM tools (Salesforce)

Ausbildung

Bachelor’s Degree or 1 year of relatable healthcare experience

Tools

Salesforce

Microsoft Office

Jobbeschreibung

Remote Genie in the United States is seeking a Delivery Manager I to oversee managed services for assigned accounts. You will serve as the primary contact, drive adoption, and ensure customer retention across the service lifecycle.

You will lead implementations, host trainings, coordinate with Sales, CS, and Solutions Delivery, and mentor team members. Travel up to 20% is possible; ET business hours apply.