Remote Debt Counselling Admin Specialist

TransUnion LLC; United States; Remote; USD 11,000 - 15,000; Full time

Job summary

TransUnion GCC Africa is seeking a Debt Counselling Administrator to manage requests from Debt Counsellors, update consumer data across systems, and ensure compliance with SLAs. This remote role may require occasional in-person attendance at events at management’s discretion.

You will work with Salesforce to provide timely feedback, maintain accuracy, and support the team with administrative duties while upholding privacy and regulatory standards to deliver reliable service.

Qualifications

• Matric (Grade 12) or equivalent.
• Strong customer service skills and professionalism under pressure.
• Process-driven with high attention to detail and task ownership.
• Ability to work independently within established processes.

Responsibilities

• Manage incoming Debt Counsellor requests and emails promptly and professionally.
• Process Debt Counselling requests and update consumer data across systems.
• Update instructions from Debt Counsellors, including Form 17 and Debt Review status changes.
• Handle clearance certificate requests and update payment profiles, defaults and status codes.
• Provide clear, timely feedback to Debt Counsellors via Salesforce.
• Meet individual SLAs with focus on accuracy, quality and productivity.
• Maintain data accuracy and compliance with policies and regulations.
• Support additional administrative responsibilities as required.

Skills

Customer service

Attention to detail

Independent worker

Communication skills

Education

Matric (Grade 12)

Tools

Salesforce

Job description

TransUnion GCC Africa is seeking a Debt Counselling Administrator to manage requests from Debt Counsellors, update consumer data across systems, and ensure compliance with SLAs. This remote role may require occasional in-person attendance at events at management’s discretion.

You will work with Salesforce to provide timely feedback, maintain accuracy, and support the team with administrative duties while upholding privacy and regulatory standards to deliver reliable service.