Remote Specialist Debt Adviser – Flexible Working

Homeless Link; United States; Remote; USD 43,000 - 52,000; Full time

Benefits offered by this job

Annual leave 30 days

Pension

Travel loans

Cycle to work

Employee assistance program

Job summary

Shelter is seeking a Specialist Debt Adviser to support client-facing debt advisers with complex casework and to contribute to resources shaping good practice across the sector.

You will handle phone and email enquiries, use diagnostic questioning to understand callers, and help produce written and online guidance on debt regulation, policy and new developments. Flexibility and merit-based progression are encouraged.

Qualifications

• Experience of providing specialist level debt advice.
• Ability to produce written and online resources, including guidance documents and webinars.
• Proficiency with Microsoft Office applications and case management systems.

Responsibilities

• Handle phone and email enquiries to the service using diagnostic questioning.
• Produce written and online content and provide service users with the latest debt regulation, policy and good practice.

Job description

Shelter is seeking a Specialist Debt Adviser to support client-facing debt advisers with complex casework and to contribute to resources shaping good practice across the sector.

You will handle phone and email enquiries, use diagnostic questioning to understand callers, and help produce written and online guidance on debt regulation, policy and new developments. Flexibility and merit-based progression are encouraged.