Remote Debit Card Support Specialist II

Jack Henry; Allen (TX); On-site; USD 23,777 - 33,103; Full time

Job summary

A leading financial services company is looking for a Debit Card Support Representative to provide high-volume customer service and support related to debit card transactions. Candidates are required to have experience in customer service and must be available for flexible hours, including potential weekend and holiday shifts. Knowledge of debit card services and troubleshooting techniques is a plus. This is a remote position, but candidates must reside within a specified distance from certain office locations.

Qualifications

• Minimum of 18 months experience in a customer service role, debit card services, or back-room operations for a financial institution.
• Typing speed of 35–40 words per minute.
• Availability to work 9:00 am – 6:00 pm CT, Monday through Friday.

Responsibilities

• Provide high-volume customer service in transaction research.
• Research customer issues to provide top-level support.
• Identify and resolve application service issues.

Skills

Customer service experience

Debit card services

Troubleshooting techniques

Tools

SilverLake System

CIF 20/20 core system

Fiserv Optis system

Job description

A leading financial services company is looking for a Debit Card Support Representative to provide high-volume customer service and support related to debit card transactions. Candidates are required to have experience in customer service and must be available for flexible hours, including potential weekend and holiday shifts. Knowledge of debit card services and troubleshooting techniques is a plus. This is a remote position, but candidates must reside within a specified distance from certain office locations.