Card Services Specialist - Operations Center

Farmers Bank & Trust Company Of Magnolia; Magnolia (AR); On-site; USD 17,000 - 22,000; Part time

Job summary

Farmers Bank & Trust Company Of Magnolia is seeking a Part-time Card Services Specialist to administer and support the bank's debit and credit card programs. You will supervise Regulation E dispute resolution, instant issuance, and card-related account maintenance, while assisting customers and internal teams.

The role emphasizes accuracy, confidentiality, and the ability to work independently with limited supervision.

Qualifications

• High school diploma or GED with on-the-job training.
• Experience in data processing or clerical tasks is preferred.
• Attention to detail and confidentiality required.

Responsibilities

• Administers and supports debit and credit card programs, ensuring compliance and customer service.
• Oversees Regulation E Error Resolution and fraud-related issues.
• Manages instant issuance program and card account maintenance.
• Supports ATM operations and reconciles related GL accounts.
• Provides research support to internal staff on card services.

Skills

Data processing

Clerical/administrative

Equipment operation

Education

High school diploma or GED

Job description

The Part-Time Card Services Specialist is responsible for administering, managing, and providing expert-level support for all aspects of the Bank's debit and credit card programs. This includes overseeing operations, ensuring compliance with regulations, and addressing any customer-related or internal issues. The role also involves managing key programs such as instant issuance and fraud resolution, as well as supporting employees with card-related concerns. The Card Services Specialist plays a critical role in maintaining seamless operations for the Bank's card services and ATM functions.Duties:• Administers and serves as a subject matter expert for all aspects of the Bank’s debit and credit card programs, ensuring efficient operations, compliance with regulatory requirements, and a high level of customer service.• Administers the Regulation E Error Resolution program, managing the debit card dispute process in accordance with regulatory requirements and internal policies.• Oversees the Bank’s instant issuance debit card program, ensuring timely and accurate card production and distribution.• Create and maintain credit card accounts, performing account maintenance, adjustments, and processing payments.• Handles fraud-related issues for debit and credit cards, working closely with customers and internal departments to investigate and resolve cases promptly and effectively.• Reconciles general ledger (GL) accounts associated with Bank-owned ATMs, ensuring accuracy and timely resolution of discrepancies.• Provides research and support to internal employees regarding card services and related banking issues, acting as a key resource for information and problem resolution.• Monitors debit card exceptions, identifying and addressing any discrepancies or issues to maintain smooth card operations.• Maintains international travel reporting for both debit and credit cards, ensuring accurate tracking and compliance with internal policies and regulations.• Handles all other card services and ATM operations duties as assigned, providing flexibility and support across various functions as needed.Qualifications:High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.Experience:2 years related experience and/or trainingOther:Must be available to work part-time hoursMust deliver Service with HEART to all customers, both internal and external. Must maintain confidentiality of customer and bank information at all times. Must have strong attention to detail and accuracy and be able to work independently. Must be able to cross-train for other positions.