Debit Card Operations Specialist II - Mississippi

Business First Bank; Mississippi; Vor Ort; USD 44.000 - 64.000; Vollzeit

Zusammenfassung

b1BANK is seeking a Debit Card Operations Specialist II to support the Debit Card area within Alternative Delivery Services. You will advise coworkers on best practices and participate in daily duties to keep operations running smoothly.

The role requires experience with Reg E, Reg CC, and debit card procedures, plus strong Excel and communication skills. You will process disputes, card orders, updates, and monitor fraud trends.

Qualifikationen

• High school diploma or equivalent required or equivalent experience.
• Associate or Business degree preferred or equivalent experience.
• 2-5 years of job-related experience requested or preferred.
• Strong interpersonal, oral and written communication and analytical skills.
• Proficient in Microsoft Excel and Word; multitasking and organization.
• Prior debit card experience required.

Aufgaben

• Processes all Reg E disputes, research, general ledger entries, Reg E Log data entries, and audit requests.
• Identifies emerging fraud trends and reports to management for mitigation.
• Well-versed in debit card policies, procedures, and systems and government regulation documentation.
• Processes debit card orders and maintenance requests for banking centers.
• Processes instant issue orders and rush delivery orders.
• Processes debit card updates for consumer and commercial clients by verifying document accuracy and entering updates in the electronic banking system.
• Monitors rejected card orders through system generated reports.
• Processes debit card support tickets and performs transaction research.
• Handles compromised card reports and reissuance of compromised debit cards.
• Monitors fraud events and participates in debit card responsibilities during Merger/Acquisition projects.
• Reconciles ATM Totals and ATM Clearing (reports).
• Processes ATM maintenance requests and assists with third-party support.

Kenntnisse

Interpersonal skills

Analytical skills

Microsoft Excel

Written communication

Ausbildung

High school diploma or equivalent

Associate or Business degree preferred

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Summary

The Debit Card Operations Specialist II is responsible for supporting and advising fellow coworkers on best practices for the Debit Card area of Alternative Delivery Services. Actively participates in daily duties. Performs needed support and backup for daily responsibilities to keep business running smoothly.

Summary

The Debit Card Operations Specialist II is responsible for supporting and advising fellow coworkers on best practices for the Debit Card area of Alternative Delivery Services. Actively participates in daily duties. Performs needed support and backup for daily responsibilities to keep business running smoothly.

Specific Job Duties

• Processes all Reg E disputes, research, general ledger entries, Reg E Log data entries, and audit requests
• Identifies any emerging fraud trends and reports to management for mitigating efforts
• Well-versed in debit card policies, procedures, and systems as well as documentation required by government regulations.
• Processes debit card orders and maintenance requests for banking centers
• Processes instant issue orders and rush delivery orders
• Processes debit card updates for consumer and commercial clients by verifying the accuracy of the documents submitted and entering the updates on electronic banking system.
• Monitors rejected card orders through system generated reports
• Processes debit card support tickets and performs transaction research
• Handles compromised card reports, correspondence related to various compromises, and reissuance of compromised debit cards
• Knowledge of federal consumer protection laws and regulations such as:
• Reg E
• Reg CC
• Performs other duties as delegated by Manager
• Monitors fraud events reported
• Participates in debit card responsibilities during Merger/Acquisition projects
• Reconciles ATM Totals and ATM Clearing (reports)
• Processes ATM maintenance requests and assists with third-party support

Job Requirements

• High school diploma or equivalent
• Associate or Business degree preferred or equivalent experience
• Two to five years of job-related experience
• Good interpersonal, oral and written communication, and analytical skills
• Strong software application (Microsoft Excel and Word) skills
• Excellent multi-tasking and organizational skills
• Prior debit card experience required

b1BANK is an Equal Opportunity Employer.