Remote Data Center Technician – Incident & Ops Lead

Dewpoint; Lithia Springs (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Dewpoint is seeking a Senior Data Center Operations Specialist in Lithia Springs, GA. This role focuses on managing data center efficiency, ITIL-aligned incident, change, and problem handling, and acting as the primary technical contact for DC Services and CRES during emergencies and routine tasks.

You will monitor metrics, plan capacity, lead projects, and mentor staff across facilities and IT processes, ensuring scalable, resilient data center operations near metro Atlanta.

Qualifications

• Experience operating data centers using ITIL standards (incident/problem/change).
• Ability to lead and mentor staff in both Facilities and IT processes.
• Strong communication to coordinate with multiple departments during incidents.
• Experience with DCIM tools and capacity planning.
• Knowledge of network, electrical, and mechanical systems in data centers.

Responsibilities

• Operates data center processes per ITIL for incidents, problems and changes.
• Acts as primary technical contact for Data Center Services and CRES during emergencies.
• Identifies trends and analyzes risks affecting data center operations.
• Tracks operational metrics for senior management review and trend analysis.
• Develops strategies to future-proof data center with scalability and resiliency.
• Implements policies to govern environmental conditions and reporting.
• Coordinates with IT Infrastructure teams to fulfill requests and changes.
• Works with departments to manage DCIM tool and data.
• Creates and reviews SOPs and conducts training.
• Mentors staff in Facilities and IT processes.
• Leads data center projects across locations.
• Configures devices for installation and decommissioning, including IP/DNS verification.

Skills

Data center operations

ITIL incident/change management

Troubleshooting complex issues

Technical leadership

Effective communication

Tools

DCIM tools

Nagios/SolarWinds

Palo Alto Panorama

Live Action

A10 Harmony Controller

Job description

Dewpoint is seeking a Senior Data Center Operations Specialist in Lithia Springs, GA. This role focuses on managing data center efficiency, ITIL-aligned incident, change, and problem handling, and acting as the primary technical contact for DC Services and CRES during emergencies and routine tasks.

You will monitor metrics, plan capacity, lead projects, and mentor staff across facilities and IT processes, ensuring scalable, resilient data center operations near metro Atlanta.