Data Center Technician

AB2 Consulting, Inc.; Lithia Springs (GA); On-site; USD 95,000 - 130,000; Full time

Job summary

AB2 Consulting, Inc. seeks a Data Center Operations Specialist to oversee efficiency and performance of Lithia Springs and remote data centers. You will help evaluate, configure, manage, and support all DC aspects, following ITIL guidelines, and serve as a technical lead during incidents and routine tasks.

The role requires strong networking and server knowledge, DCIM experience, and the ability to mentor staff while coordinating cross-team projects across locations.

Qualifications

• ITIL-based data center operations and incident/change management experience.
• Experience with DCIM tools and data center environment governance.
• Strong knowledge of network hardware, topologies and security architectures.
• Familiarity with network management systems such as Nagios or SolarWinds.

Responsibilities

• Operates and implements data center processes and procedures using ITIL standards for incident, problem and change management.
• Acts as primary technical contact for Data Center Services and CRES as technical lead and escalation point.
• Identifies trends and analyzes risks to assess impact on operations.
• Tracks operational metrics and provides senior management with trend analyses.
• Develops strategies to future-proof data centers for scalability and resiliency.
• Recommends and enforces policies aligning with corporate environmental guidelines.
• Coordinates with IT Infrastructure teams to fulfill requests, implement changes and respond to incidents.
• Works with departments to improve and manage the DCIM tool and processes.
• Creates and reviews SOPs, documents improvements, and conducts awareness training.
• Mentors staff in data center facilities and IT processes.
• Leads data center projects across departments and locations.
• Configures devices for installation and decommissioning, updating baseline, IPs, DNS, and validation.

Skills

Data center operations

ITIL incident/problem/change

Networking protocols

Cisco switches

DNS/IP management

DCIM tooling

BGP

TCP/IP

DHCP

LAN/WAN

Firewalls

Load balancers

Network security

Windows

Linux

Tools

Nagios

SolarWinds Orion

Palo Alto Panorama

Live Action

A10 Harmony Controller

Job description

Summary:

To assist in managing the efficiency and optimal performance of the Lithia Springs and remote data centers while participating in activities to evaluate, configure, manage and support all aspects of data centers.

• Operates and implements all data center processes and procedures using ITIL standards for incident, problem and change management.
• Acts as primary technical contact for Data Center Services and CRES both as technical lead and local point of escalation during emergency events and day-to-day tasks.
• Identifies trends and analyzes risks to articulate implications and impact to data center operations.
• Tracks operational metrics and other data to provide Senior Management oversight for both snapshot data and long-term trend analysis.
• Develops and implements strategies to future-proof the data center, ensuring scalability, resiliency and adaptability to emerging technologies and evolving business needs.
• Recommends, creates, establishes, and executes policies and processes to align with corporate expectations and govern environmental conditions in the data centers and provides reporting on those conditions.
• Coordinates with other IT Infrastructure teams to fulfill requests, perform changes and respond to incidents.
• Works with various departments to improve, manage, update, and administer the DCIM tool.
• Creates and reviews departmental operating procedures, as well as evaluates and documents process improvements, and conducts awareness training to all team members.
• Mentors and trains staff in both areas of the data center: Facilities and IT processes and procedures.
• Leads data center projects and coordinates projects with other departments and locations.
• Responsible configuring devices for initial installation and removal of device during decommissioning. To include installing baseline, assigning IP, updating DNS, and validating communication once connected.

Preferred Skills and Knowledge:

Advanced knowledge of servers, network cabling, and data center hardware; knowledge of data center electrical, mechanical and network system operations; ability to analyze and resolve complex problems; ability to effectively communicate technical issues; knowledge of Network hardware including Cisco stackable switches, chassis switches, Enterprise routers, small remote routers; network communication protocols (BGP, TCP/IP, DHCP, etc.), network communication hardware (LAN, WAN, routers, switches, firewalls, load balancers, cabling, etc.), network topologies (Ethernet, VLANs, MPLS, VPNs, ISDN, etc.), network security infrastructure ( Firewall Services Modules, exploits, viruses, etc.), server operating systems (Windows, Linux, Netware, etc.), directory services, integration and experience with network management systems similar to or including Nagios, SolarWinds Orion, Palo Alto Panorama, Live Action, and A10 Harmony Controller; and the ability to support scheduled maintenance activities and travel as needed.