Data Center Operations Engineer - Remote/On-Call

RICEFW Technologies Inc; Lithia Springs (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

RICEFW Technologies Inc is seeking a Data Center Operations Engineer to manage and optimize Lithia Springs data centers and remote sites. You will implement ITIL-based incident/change management, monitor infrastructure, and coordinate with cross-functional teams to ensure reliable services.

The role requires hands-on data center experience, strong networking fundamentals, and the ability to mentor a team while driving process improvements and scalability across locations.

Qualifications

• Experience implementing ITIL-based incident, problem and change management.
• Knowledge of DCIM tools and data center operations.
• Strong ability to analyze risks and communicate technical issues.

Responsibilities

• Operates and implements data center processes using ITIL standards for incident, problem and change management.
• Acts as primary technical contact for Data Center Services and CRES as technical lead and local escalation point during emergencies and daily tasks.
• Identifies trends and analyzes risks to articulate implications for data center operations.
• Tracks operational metrics and data to provide Senior Management oversight for snapshots and long-term trends.
• Develops and implements strategies to future-proof the data center for scalability, resiliency, and new tech.
• Coordinates with IT Infrastructure teams to fulfill requests, perform changes and respond to incidents.

Skills

ITIL processes

Data center operations

Network fundamentals

Troubleshooting

Vendor coordination

Documentation

Mentoring

Education

ITIL Foundation Certificate

Tools

Nagios

SolarWinds

Panorama

Job description

RICEFW Technologies Inc is seeking a Data Center Operations Engineer to manage and optimize Lithia Springs data centers and remote sites. You will implement ITIL-based incident/change management, monitor infrastructure, and coordinate with cross-functional teams to ensure reliable services.

The role requires hands-on data center experience, strong networking fundamentals, and the ability to mentor a team while driving process improvements and scalability across locations.