Datacenter Technician

Dewpoint; Lithia Springs (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Dewpoint is seeking a Senior Data Center Operations Specialist in Lithia Springs, GA. This role focuses on managing data center efficiency, ITIL-aligned incident, change, and problem handling, and acting as the primary technical contact for DC Services and CRES during emergencies and routine tasks.

You will monitor metrics, plan capacity, lead projects, and mentor staff across facilities and IT processes, ensuring scalable, resilient data center operations near metro Atlanta.

Qualifications

• Experience operating data centers using ITIL standards (incident/problem/change).
• Ability to lead and mentor staff in both Facilities and IT processes.
• Strong communication to coordinate with multiple departments during incidents.
• Experience with DCIM tools and capacity planning.
• Knowledge of network, electrical, and mechanical systems in data centers.

Responsibilities

• Operates data center processes per ITIL for incidents, problems and changes.
• Acts as primary technical contact for Data Center Services and CRES during emergencies.
• Identifies trends and analyzes risks affecting data center operations.
• Tracks operational metrics for senior management review and trend analysis.
• Develops strategies to future-proof data center with scalability and resiliency.
• Implements policies to govern environmental conditions and reporting.
• Coordinates with IT Infrastructure teams to fulfill requests and changes.
• Works with departments to manage DCIM tool and data.
• Creates and reviews SOPs and conducts training.
• Mentors staff in Facilities and IT processes.
• Leads data center projects across locations.
• Configures devices for installation and decommissioning, including IP/DNS verification.

Skills

Data center operations

ITIL incident/change management

Troubleshooting complex issues

Technical leadership

Effective communication

Tools

DCIM tools

Nagios/SolarWinds

Palo Alto Panorama

Live Action

A10 Harmony Controller

Job description

Remote - Must be within 45 minutes of Switch location in Lithia Springs, Georgia.

Location is key as this individual will be responsible for emergency responses and escorting 3rd parties as needed to the Lithia Springs sites.

Summary

To assist in managing the efficiency and optimal performance of the Lithia Springs and remote data centers while participating in activities to evaluate, configure, manage and support all aspects of data centers.

1. Operates and implements all data center processes and procedures using ITIL standards for incident, problem and change management.

2. Acts as primary technical contact for Data Center Services and CRES both as technical lead and local point of escalation during emergency events and day-to-day tasks.

3. Identifies trends and analyzes risks to articulate implications and impact to data center operations.

4. Tracks operational metrics and other data to provide Senior Management oversight for both snapshot data and long-term trend analysis.

5. Develops and implements strategies to future-proof the data center, ensuring scalability, resiliency and adaptability to emerging technologies and evolving business needs.

6. Recommends, creates, establishes, and executes policies and processes to align with corporate expectations and govern environmental conditions in the data centers and provides reporting on those conditions.

7. Coordinates with other IT Infrastructure teams to fulfill requests, perform changes and respond to incidents.

8. Works with various departments to improve, manage, update, and administer the DCIM tool.

9. Creates and reviews departmental operating procedures, as well as evaluates and documents process improvements, and conducts awareness training to all team members.

10. Mentors and trains staff in both areas of the data center: Facilities and IT processes and procedures.

11. Leads data center projects and coordinates projects with other departments and locations.

12. Responsible configuring devices for initial installation and removal of device during decommissioning. To include installing baseline, assigning IP, updating DNS, and validating communication once connected.

Preferred Skills and Knowledge

• Advanced knowledge of servers, network cabling, and data center hardware.
• Knowledge of data center electrical, mechanical and network system operations.
• Ability to analyze and resolve complex problems.
• Ability to effectively communicate technical issues.
• Knowledge of Network hardware including Cisco stackable switches, chassis switches, Enterprise routers, small remote routers, network communication protocols (BGP, TCP/IP, DHCP, etc.), network communication hardware (LAN, WAN, routers, switches, firewalls, load balancers, cabling, etc.), network topologies (Ethernet, VLANs, MPLS, VPNs, ISDN, etc.), network security infrastructure ( Firewall Services Modules, exploits, viruses, etc.), server operating systems (Windows, Linux, Netware, etc.), directory services, integration and experience with network management systems similar to or including Nagios, SolarWinds Orion, Palo Alto Panorama, Live Action, and A10 Harmony Controller.
• Ability to support scheduled maintenance activities and travel as needed.