Global Data Center Operations Lead

Amazon; Lithia Springs (GA); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Benefits program

Job summary

Amazon in Lithia Springs, GA is seeking a technology manager to lead data center operations, drive strategy, mentor staff, and sponsor projects for global cloud infrastructure. You’ll manage hardware/network diagnostics, participate in on-call rotations, and champion safety and efficiency across multiple sites.

The role emphasizes people leadership, hands-on technical acumen, and a track record of process improvement to reduce outages and optimize customer experience.

Qualifications

• 4+ years IT experience or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

People management

IT experience

On-call support

Travel readiness

Education

Bachelor's degree in CS/engineering/math or equivalent

Tools

CCNA

A+

Net+

Linux+

AWS certification

Network+

Job description

Amazon in Lithia Springs, GA is seeking a technology manager to lead data center operations, drive strategy, mentor staff, and sponsor projects for global cloud infrastructure. You’ll manage hardware/network diagnostics, participate in on-call rotations, and champion safety and efficiency across multiple sites.

The role emphasizes people leadership, hands-on technical acumen, and a track record of process improvement to reduce outages and optimize customer experience.