Remote Data Center Technician: Hands-On Troubleshooting

Socket.dev; Virginia (MN); Hybrid; USD 49,000 - 112,000; Full time

Job summary

Zoom is hiring for a data center support role focused on hands-on hardware troubleshooting, asset management, and cross-team collaboration in a structured hybrid/remote environment.

The role requires 2–3 years in related fields, familiarity with datacenter gear (console, KVM, power control), and strong customer-facing communication skills. flexibility to work nights/weekends may be needed.

Qualifications

• 2-3 years experienced in related field or certificate or degree programs such as Industrial Technology, Computer Electronics and Networking Technology, Information Technology.
• Understand Network Fundamentals and computer hardware troubleshooting skills
• Bring previous experience with datacenter equipment including console, KVM, and power control. With familiarity with JIRA ticketing system.
• Have customer-focused mindset, with demonstrated skill in managing expectations, providing proactive status updates, and producing high-quality work product.
• Able to communicate effectively with customers and internal staff and effectively work in team environment. And able to use independent judgment to make sound, justifiable decisions and take action to solve problems.
• Show proficiency with Google GSuite (Docs, Sheets, Slides, and GMail ).
• Work comfortable in a high stress, fast paced environment with shifting priorities. Must be able to work on a shift which may require nights, holidays, and some weekends.
• Lift up to 75 lb.

Responsibilities

• Monitoring and carrying out tasks through JIRA ticketing system. While understanding process for diagnostic methods of troubleshooting data center infrastructure.
• Supporting Network Engineering, SysAdmin, and Project Management team to perform required work within the data center environment
• Managing hardware asset tags, perform quarterly and year-end audit with Finance Team. Repairing servers (replace hard drives; replace faulty SIM, Fiber SFP, cabling, etc.)
• Partnering with Telco Provisioning to process and track cross connect orders, validate LOA/CFA, onsite support during circuit test & turn-up.
• On-location support implementation of hardware and infrastructure as directed for special projects. Producing periodic status reports on utilization, progress, downtime, performance and costs.
• Managing spare part inventory including packaging and shipping parts to remote data center locations. While Self-performing server diagnostic and troubleshooting.
• Being responsible for up keeping of the data center environment. This includes ensuring all guests while working in the data center operates within the published operating procedure and guidelines.

Skills

Network fundamentals

Hardware troubleshooting

JIRA familiarity

Customer-focused mindset

Effective communication

Teamwork

Google Workspace

Education

Industrial Technology

Computer Electronics

Networking Technology

Information Technology

Tools

JIRA

Job description

Zoom is hiring for a data center support role focused on hands-on hardware troubleshooting, asset management, and cross-team collaboration in a structured hybrid/remote environment.

The role requires 2–3 years in related fields, familiarity with datacenter gear (console, KVM, power control), and strong customer-facing communication skills. flexibility to work nights/weekends may be needed.