Remote Data Center Operations Leader — Surge Team

ABB; Indiana; A distancia; USD 119.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Parental leave

Paid holidays

Short term disability

Long term disability

401(k)

Employee discount

Descripción de la vacante

ABB in the United States (Indiana) seeks a CoE Field Service Operations Manager for the Data Center Division. You will run day-to-day service activities, lead surge team development, and drive end-to-end service delivery with a strong focus on safety and customer satisfaction.

Remote within the U.S. with a preference for Western/Mountain time zones, you will mentor Field Service Engineers and collaborate across ABB teams to optimize resource allocation and project execution.

Formación

• A Bachelor's Degree in Engineering or Business or commensurate experience.
• Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market
• Knowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.)..
• Must be able to interpret and work from engineering drawings and technical specifications.
• Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc.
• Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations
• Strong leadership, clear communication, teamwork, and a proven customerfocused mindset.
• Willing to travel up to 50% of time
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsabilidades

• Improvess service availability, quality, and customer experience across all field service operations.
• Develops, implements, and reviews field service strategy aligned with global business objectives.
• Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
• Drives continuous improvement, firsttimeright execution, and KPIbased performance management.
• Identifies onsite opportunities to enhance customer operations and communicates them to account teams.
• Leads a culture of operational excellence, risk management, and effective endtoend service delivery.
• Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements.
• Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.
• Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure highquality execution.
• Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.

Conocimientos

Leadership

Customer focus

Travel 50%

Bachelor degree

Engineering knowledge

Power delivery equipment

Educación

Bachelor’s degree in Engineering or Business

Herramientas

MS Project

Google Suite

SAP

Procore

BIM

Compass

Descripción del empleo

ABB in the United States (Indiana) seeks a CoE Field Service Operations Manager for the Data Center Division. You will run day-to-day service activities, lead surge team development, and drive end-to-end service delivery with a strong focus on safety and customer satisfaction.

Remote within the U.S. with a preference for Western/Mountain time zones, you will mentor Field Service Engineers and collaborate across ABB teams to optimize resource allocation and project execution.