Remote Data Center Service Ops Lead (CoE)

ABB; Hawaii; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

Life Insurance

Parental Leave

Paid Holidays

Short Term Disability

Long Term Disability

401(k)

Employee Discount

Job summary

ABB is seeking a CoE Field Service Operations Manager for the Data Center Division in the United States, with a preference for candidates in the Western or Mountain Time Zones. You will lead day-to-day service activities, develop surge teams, and ensure exceptional customer experience across field operations.

You will oversee surge operations, coaching Field Service Engineers, and collaborating with cross-functional ABB teams to drive continuous improvement and compliant operations.

Qualifications

• Bachelor's degree in Engineering or Business or commensurate experience.
• Knowledge of Data Center Start-up and Commissioning strategies.
• MS Project, Google Suite, SAP, and project-issue resolution tools.
• Ability to interpret engineering drawings and electrical specs.
• Willing to travel up to 50% and must have US work authorization.

Responsibilities

• Runs day-to-day service activities for the Data Center Services Center of Excellence in the US.
• Leads surge team development, onboarding, training, and timesheet validation.
• Drives service availability, quality, and customer experience across field operations.
• Implements field service strategy aligned with global objectives.
• Manages resource planning, compliance with HSE, and end-to-end service delivery.
• Collaborates with ABB teams to resolve issues and support project execution.

Skills

Leadership

Communication

Travel

Data Center

Project coordination

Education

Bachelor's Degree in Engineering or Business

Tools

MS Project

Google Workspace

SAP

Procore

CxAlloy

BIM

Job description

ABB is seeking a CoE Field Service Operations Manager for the Data Center Division in the United States, with a preference for candidates in the Western or Mountain Time Zones. You will lead day-to-day service activities, develop surge teams, and ensure exceptional customer experience across field operations.

You will oversee surge operations, coaching Field Service Engineers, and collaborating with cross-functional ABB teams to drive continuous improvement and compliant operations.