Remote Data Center Field Operations Manager

ABB; Connecticut; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

Health benefits

401k Savings plan

Paid holidays

Employee discounts

Job summary

ABB in the United States seeks a Director, Data Center Services Center of Excellence to lead day-to-day service activities and drive strategic improvements across the Data Center Service segment. This remote-friendly role reports to the Director and will oversee surge team development, onboarding, compliance, and timesheets while collaborating across ABB teams to enhance customer operations and delivery.

Travel up to 50% is required; the position emphasizes safety, operational excellence, and a

Qualifications

• Bachelor’s degree in Engineering or Business or commensurate experience.
• Knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market
• MS Project, SAP, Procore and related tools experience.
• Willingness to travel up to 50% and interpret engineering drawings/ specs.

Responsibilities

• Oversee day-to-day service activities for the Data Center Services Center of Excellence in the United States.
• Develop and review field service strategy aligned with global objectives.
• Drive a strong customer focus to improve retention and satisfaction.
• Lead continuous improvement and KPI-based performance management.
• Coach and develop Field Service Engineers/Technicians for high-quality execution.

Skills

Data Center Start-up

Field Service Leadership

Risk Management

Customer Focus

Travel up to 50%

Education

Bachelor’s Degree in Engineering or Business

Tools

MS Project

SAP

Procore

CxAlloy

Job description

ABB in the United States seeks a Director, Data Center Services Center of Excellence to lead day-to-day service activities and drive strategic improvements across the Data Center Service segment. This remote-friendly role reports to the Director and will oversee surge team development, onboarding, compliance, and timesheets while collaborating across ABB teams to enhance customer operations and delivery.

Travel up to 50% is required; the position emphasizes safety, operational excellence, and a