Remote CoE Field Service Ops Manager - Data Center

ABB; Vermont; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

Life insurance

Parental leave

Paid holidays

Short-term disability

Long-term disability

401(k)

Employee discount

Job summary

ABB is seeking a CoE Field Service Operations Manager for the Data Center Services Center of Excellence in the United States. You will lead day-to-day service activities, oversee the Surge Team, and ensure delivery excellence across the Data Center segment. The role reports to the Director, Data Center Services Center of Excellence.

Remote work within the U.S. is supported, with travel up to 50% and a focus on safety, customer outcomes, and collaboration with ABB teams to drive continuous

Qualifications

• Bachelor's degree in engineering or business from an accredited program
• Experience with Data Center start-up and commissioning
• Ability to interpret engineering drawings and specs
• Willing to travel up to 50% of the time

Responsibilities

• Improve service availability, quality, and customer experience across field service operations.
• Develop, implement, and review field service strategy aligned with global objectives.
• Ensure strong customer focus, urgency, and care in service interactions to drive retention.
• Drive continuous improvement and KPI-based performance management.
• Identify onsite opportunities to enhance customer operations and communicate them to account teams.
• Lead a culture of operational excellence, risk management, and end-to-end service delivery.
• Manage resource planning, workload balancing, and compliance with HSE standards and ABB Way requirements.
• Oversee Surge Team operations, including onboarding, training, timesheets, expenses, and supplier invoices.
• Provide leadership and development for Field Service Engineers/Technicians.
• Collaborate across ABB teams to assign personnel, resolve issues, support project execution, and drive continuous improvement.

Skills

Leadership

Communication

Teamwork

Customer focus

People management

Education

Bachelor's degree in Engineering or Business

Tools

MS Project

Google Suite

SAP

BIM

Compass

Procore

Job description

ABB is seeking a CoE Field Service Operations Manager for the Data Center Services Center of Excellence in the United States. You will lead day-to-day service activities, oversee the Surge Team, and ensure delivery excellence across the Data Center segment. The role reports to the Director, Data Center Services Center of Excellence.

Remote work within the U.S. is supported, with travel up to 50% and a focus on safety, customer outcomes, and collaboration with ABB teams to drive continuous