Remote DACH AI Solutions Account Manager
Elevenlabs
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Job summary
ElevenLabs is seeking a remote-first Customer Success leader for the DACH region. You will manage a defined book of business, drive renewals and expansions, and guide customers through deployment of our AI voice platforms across web, mobile, and integrated systems.
Fluency in German and English is required, with a proven track record of cross-functional collaboration and revenue outcomes in B2B SaaS/AI environments.
Qualifications
- 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region.
- Proven experience of owning and managing a defined Book of Business.
- Fluent in German and English.
- Proven experience working across the DACH market, with knowledge of landscape and cultural nuances.
- Familiarity with building and deploying AI agents.
- Strong builder mindset in ambiguity, driving revenue outcomes across a region.
Responsibilities
- Onboard, enable and grow a defined book of business across our platform and AI products.
- Advise customers on production deployment, analyze usage and performance data, and reduce friction to drive adoption.
- Own commercial outcomes: renewals, expansions, cross-sell, and net expansion, in collaboration with Sales, Engineering, Product and Marketing.
Skills
Tools
Job description
ElevenLabs is seeking a remote-first Customer Success leader for the DACH region. You will manage a defined book of business, drive renewals and expansions, and guide customers through deployment of our AI voice platforms across web, mobile, and integrated systems.
Fluency in German and English is required, with a proven track record of cross-functional collaboration and revenue outcomes in B2B SaaS/AI environments.
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