Senior SMB AE, DACH (Remote) — AI-Powered SaaS Growth

Zendesk, Inc.; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Zendesk, Inc. is seeking a Senior SMB Account Executive to drive new SMB customer acquisition and revenue growth using AI-powered sales strategies. You will own pipelines, craft tailored, outcomes-driven solutions, and collaborate with cross-functional teams to maximize account value.

You will manage complex deals, forecast activity in Salesforce, and build trusted relationships across customer levels, with a focus on German-speaking markets and travel as needed.

Qualifications

• 2+ years B2B SaaS sales or solution engineering experience.
• Experience expanding relationships across customer levels in a tech-driven environment.
• Proven ability to discuss AI product architecture and integrations.
• Strong forecasting and CRM discipline (e.g., Salesforce).
• Willingness to travel as needed, German speaker a must.

Responsibilities

• Acquire new SMB customers and drive revenue growth with AI-powered strategies.
• Nurture relationships for high satisfaction and retention via personalized outreach.
• Lead complex sales cycles with AI insights and customer data.
• Develop AI transformation roadmaps with measurable KPIs.
• Articulate data-backed ROI to influence procurement decisions and upsell.

Skills

B2B sales

AI-enabled selling

Sales forecasting

SAAS sales

Territory planning

CRM (Salesforce)

Negotiation

Education

BA/BS degree or equivalent

Tools

Salesforce

Outreach

Clari

Job description

Zendesk, Inc. is seeking a Senior SMB Account Executive to drive new SMB customer acquisition and revenue growth using AI-powered sales strategies. You will own pipelines, craft tailored, outcomes-driven solutions, and collaborate with cross-functional teams to maximize account value.

You will manage complex deals, forecast activity in Salesforce, and build trusted relationships across customer levels, with a focus on German-speaking markets and travel as needed.