Remote Cybersecurity Technical Success Lead

Darktrace; Clifton (TX); Remote; USD 100,000 - 120,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager to combine technical depth with customer advocacy and commercial awareness. You will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption and measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to provide a clear technical view of customer health and renewal readiness. This is a remote role based in Central Time zones.

Qualifications

• 3+ years' experience in a technical, customer-facing role such as CSM, TSM, TAM, or similar.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS or infrastructure environments.
• Ability to drive adoption, retention, technical value realization, and customer health improvement.
• Ability to translate complex technical concepts into clear guidance for customers and internal teams.
• Comfort engaging with security engineers, SOC analysts, system admins, technical leaders and executives.

Responsibilities

• Build trusted relationships with customer security and IT teams to understand priorities and success outcomes.
• Create practical technical success plans to help customers adopt the platform and realise value.
• Identify high-value use cases to embed the platform in daily security operations.
• Monitor product usage, engagement, and health indicators to spot adoption gaps early.
• Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for blockers, integration challenges, and operational gaps.
• Provide technical health insights into renewal readiness, QBRs, and growth discussions.
• Highlight technical opportunities to support expansion with the Account Executive.

Skills

Customer-facing tech

Security concepts

Stakeholder management

Cross-functional collaboration

Communication & presentation

Job description

Darktrace is seeking a Technical Success Manager to combine technical depth with customer advocacy and commercial awareness. You will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption and measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to provide a clear technical view of customer health and renewal readiness. This is a remote role based in Central Time zones.