Remote Cybersecurity Adoption & Success Lead

Darktrace; Illinois; Remote; USD 110,000 - 150,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager to help customers embed its AI-driven cybersecurity platform into daily security operations. You will partner with security and IT teams to drive adoption, reduce risk, and achieve measurable outcomes while coordinating with cross-functional teams including AEs and engineering.

The role is remote based in Central Time zones, requiring strong communication and a track record of customer-success outcomes in cybersecurity, networking, cloud, SaaS, or

Qualifications

• 3+ years in a technical, customer-facing role such as TSM, TAM, or similar.
• Understand enterprise cybersecurity, networking, cloud, SaaS or infrastructure environments.
• Able to translate complex technical concepts into clear guidance for customers.
• Strong communication, presentation, and cross-functional collaboration skills.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Responsibilities

• Partner with security and IT stakeholders to drive platform adoption and measurable value.
• Create technical success plans and guide customers from deployment to active use.
• Identify high-value use cases and monitor health indicators to spot adoption gaps.
• Collaborate with Account Executives, Solutions Engineering, Support, and Renewals on renewal readiness.
• Provide technical health insights for renewal decisions and expansion opportunities.

Skills

Customer success management

Technical communication

Cross-functional collaboration

Stakeholder management

Adoption & retention improvement

Tools

Customer success platforms

Health scoring

Adoption analytics

Renewal governance tooling

Job description

Darktrace is seeking a Technical Success Manager to help customers embed its AI-driven cybersecurity platform into daily security operations. You will partner with security and IT teams to drive adoption, reduce risk, and achieve measurable outcomes while coordinating with cross-functional teams including AEs and engineering.

The role is remote based in Central Time zones, requiring strong communication and a track record of customer-success outcomes in cybersecurity, networking, cloud, SaaS, or