Cybersecurity Technical Success Lead

Darktrace; Minnesota Lake (MN); Remoto; USD 100.000 - 120.000; Tempo pieno

Descrizione del lavoro

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy and commercial awareness, helping customers gain lasting value from cybersecurity technology. You will partner with security, IT, and technical stakeholders to drive adoption, embed the platform into daily security operations, and manage renewal readiness.

This is a remote-based role in the Central Time zones, collaborating with Account Executives, Solutions Engineering, Professional Services,

Competenze

• 3+ years in a technical, customer-facing role such as CSM/TSM/Account Manager/Technical Consultant.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to drive adoption, retention, technical value realization, and customer health improvement.
• Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Comfort engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.

Mansioni

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Conoscenze

Customer facing

Cross-functional

Communication

Security operations

Descrizione del lavoro

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy and commercial awareness, helping customers gain lasting value from cybersecurity technology. You will partner with security, IT, and technical stakeholders to drive adoption, embed the platform into daily security operations, and manage renewal readiness.

This is a remote-based role in the Central Time zones, collaborating with Account Executives, Solutions Engineering, Professional Services,