Remote Cybersecurity Success Architect

Darktrace; Georgia; Remote; USD 100,000 - 120,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager (TSM) to combine technical depth, customer advocacy, and commercial awareness to drive lasting value from cybersecurity technology. This remote role involves partnering with security, IT, and technical stakeholders to embed the platform into daily operations and reduce risk.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to monitor health, adoption, risks, and renewal readiness.

Qualifications

• 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to drive adoption, retention, technical value realization, and customer health improvement.
• Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realize measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilization, and renewal risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Skills

Customer-facing

Technical depth

Communication

Cross-functional collaboration

Security operations familiarity

Tools

Customer success platforms

Health scoring

Adoption analytics

Renewal governance

Job description

Darktrace is seeking a Technical Success Manager (TSM) to combine technical depth, customer advocacy, and commercial awareness to drive lasting value from cybersecurity technology. This remote role involves partnering with security, IT, and technical stakeholders to embed the platform into daily operations and reduce risk.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to monitor health, adoption, risks, and renewal readiness.