Cybersecurity Technical Success Lead

Darktrace; Little Rock (AR); Remote; USD 100,000 - 120,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager (TSM) to blend technical depth with customer advocacy, helping clients maximize value from our cybersecurity platform.

You will partner with security, IT, and technical stakeholders to drive adoption, reduce risk, and demonstrate measurable outcomes, working closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals. This remote role is based in the Central Time zone.

Qualifications

• 3+ years in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS or infrastructure environments.
• Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Comfort engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Familiarity with renewal governance, health scoring, and adoption analytics is advantageous.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities and success outcomes.
• Create practical technical success plans that drive platform adoption, reduce risk, and deliver measurable value.
• Identify high-value use cases that make the platform part of daily security operations.
• Use product usage and health indicators to spot adoption gaps and retention risks early.
• Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for blockers, integration challenges, and operational gaps.
• Provide clear technical health insights into renewal readiness and account strategy.
• Surface technical opportunities to support expansion, upsell, and cross-sell with Account Executive.
• Champion the voice of technical users by surfacing risks and success requirements internally.

Skills

Technical communication

Stakeholder management

Cross-functional collaboration

Customer advocacy

Executive engagement

Job description

Darktrace is seeking a Technical Success Manager (TSM) to blend technical depth with customer advocacy, helping clients maximize value from our cybersecurity platform.

You will partner with security, IT, and technical stakeholders to drive adoption, reduce risk, and demonstrate measurable outcomes, working closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals. This remote role is based in the Central Time zone.