Remote Cybersecurity SaaS TAM: Onboarding & Growth

TechGuard Security LLC; O'Fallon (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

TechGuard Security LLC is seeking a Technical Account Manager to serve as the primary post-sale contact, guiding onboarding, adoption, and value realization of TechGuard's cybersecurity solutions.

The TAM bridges clients with internal teams, driving successful implementations and identifying opportunities for growth while collaborating with Sales, Marketing, Product and CS to deliver exceptional customer experiences throughout the lifecycle.

Qualifications

• Associate's degree or equivalent; Bachelor's degree preferred.
• 2+ years in technical account management or related roles.
• Experience implementing, supporting, or administering SaaS-based platforms.
• Experience with CRM systems (HubSpot).
• Strong verbal and written communication skills; ability to communicate with technical and non-technical audiences.

Responsibilities

• Partner with Sales during the presales process by providing technical expertise, solution demonstrations, and implementation guidance.
• Lead customer onboarding and implementation activities, ensuring projects are delivered on time and aligned with client expectations.
• Serve as the primary post-sale point of contact for assigned customer accounts.
• Develop strong client relationships and act as a trusted advisor to support customers in achieving security and business objectives.
• Utilize CRM system to manage, track, and measure all interactions during the lifecycle of our clients.
• Establish and maintain a consistent client engagement cadence including QBRs, status meetings, and strategic planning discussions.
• Monitor customer adoption, platform utilization, and overall account health to ensure maximum value.
• Provide Tier 1 and Tier 2 technical support, troubleshooting issues and coordinating with internal teams.

Skills

Verbal and written communication

Time management

Customer relationship management

Problem solving

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

HubSpot CRM

Job description

TechGuard Security LLC is seeking a Technical Account Manager to serve as the primary post-sale contact, guiding onboarding, adoption, and value realization of TechGuard's cybersecurity solutions.

The TAM bridges clients with internal teams, driving successful implementations and identifying opportunities for growth while collaborating with Sales, Marketing, Product and CS to deliver exceptional customer experiences throughout the lifecycle.