Remote Technical Account Manager - Cybersecurity & SaaS

TechGuard Security; O'Fallon (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

TechGuard Security is seeking a Technical Account Manager (TAM) to be the primary post-sale contact for assigned clients, ensuring onboarding, adoption, and value realization of TechGuard's cybersecurity and SaaS solutions.

This role blends technical guidance, project management, customer success, and strategic account management to drive retention and growth. Remote-based, with local commute to St. Louis metro area and Belleville IL office.

Qualifications

• Associate's degree or equivalent professional experience with relevant work background.
• 2+ years in technical account management, customer success, or related roles.
• Experience implementing or supporting SaaS platforms and CRM systems.
• Excellent communication and organizational skills; ability to manage multiple priorities.

Responsibilities

• Partner with Sales during presales by providing technical guidance and demos.
• Lead onboarding and implementation activities to meet client expectations and timelines.
• Serve as the primary post-sale contact for assigned accounts.
• Build trusted advisor relationships to support security and business goals.
• Use CRM to track interactions and outcomes throughout the client lifecycle.
• Establish regular engagement with customers via QBRs, status meetings, and planning.
• Monitor adoption, platform usage, and account health to maximize value.
• Provide Tier 1/2 technical support and coordinate with internal teams as needed.

Skills

Technical account management

Customer success

Project management

SaaS experience

CRM systems

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

HubSpot

Job description

TechGuard Security is seeking a Technical Account Manager (TAM) to be the primary post-sale contact for assigned clients, ensuring onboarding, adoption, and value realization of TechGuard's cybersecurity and SaaS solutions.

This role blends technical guidance, project management, customer success, and strategic account management to drive retention and growth. Remote-based, with local commute to St. Louis metro area and Belleville IL office.