Cybersecurity TAM Manager — Lead Technical Success
Proofpoint
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Proofpoint is seeking a Manager, Premium Security Services, to lead a team of Technical Account Managers responsible for driving technical success and adoption across our enterprise customer base. This role focuses on coaching TAMs to deliver post-sales guidance and maximize value from Proofpoint solutions.
You will collaborate with Customer Success, Support, and Sales to maintain customer health, mitigate risk, and support renewals and expansions, while reporting on team metrics and driving
Qualifications
- 5+ years of experience in Technical Account Management, Customer Success, or related customer-facing roles in SaaS or cybersecurity.
- 2+ years of experience managing, mentoring, and leading a customer-facing, technically oriented team.
- Strong technical acumen with the ability to understand and articulate complex solutions (cybersecurity experience preferred).
- Very strong customer service, and excellent communication and relationship-building skills, including experience engaging with executive stakeholders.
- Proficiency in tools such as Salesforce, Gainsight, and reporting platforms (Power BI or similar).
- Adaptable and willing to learn new technologies.
- A data-driven mindset with experience using metrics to improve team performance and customer outcomes.
Responsibilities
- Lead and develop a team of Technical Account Managers, providing mentorship, performance feedback, and career development.
- Drive operational excellence by implementing best practices, playbooks, and processes for technical engagement and lifecycle management.
- Monitor customer health and program delivery, ensuring TAMs proactively address risks and deliver value-based outcomes.
- Collaborate cross-functionally with Support, Engineering, and other Customer Success teams to resolve escalations and improve the customer experience.
- Report on team performance and customer metrics, using data-driven insights to guide strategy and resource allocation.
- Support strategic accounts by participating in executive-level technical discussions and customer business reviews as needed.
Skills
Tools
Job description
Proofpoint is seeking a Manager, Premium Security Services, to lead a team of Technical Account Managers responsible for driving technical success and adoption across our enterprise customer base. This role focuses on coaching TAMs to deliver post-sales guidance and maximize value from Proofpoint solutions.
You will collaborate with Customer Success, Support, and Sales to maintain customer health, mitigate risk, and support renewals and expansions, while reporting on team metrics and driving
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
